East Riverton, NJ
Assistant Equipment Maintenance Technician (Internal Only)
Assistant Maintenance Technician
Director of Project Management (Internal Only)
Engineering Deparment Supervisor
Help Desk Technician
Industrial Painter- First and Second Shift
Mechanical Assembler
Prepper- Second Shift
Quality Assurance Engineer
Quality Assurance Specialist
Sales Administrative Support
Sandblaster - Second Shift
 Hillsborough, NJ
General Mechanic
Logistics Equipment Control
Refrigeration Mechanic
  Help Desk Technician - East Riverton, NJ  

Job Description

Job Purpose:


Provide support to staff on all company supported applications and hardware. Troubleshoot computer problems, determine source and advise on appropriate action. Run network lines. Complete project-based work.


Job Summary:


This position requires exceptional internal customer service and follow up skills. The ideal candidate should possess strong organization and time management skills. They have basic knowledge of TCP/IP networking protocols, DHCP, Active Directory, Office 2016, Windows 7, Windows 10, Windows Server, Web Browsers and Adobe Acrobat. The candidate should be familiar with cat 6 structured wiring, telecom and basic security systems.




•    Identify and implement efficiency improvements, cost reductions and profit improvement initiatives

•    Accident prevention – correct and/or report any unsafe working conditions before they result in an accident

•    Support the ISO 9001 Quality Management System and the Sea Box Quality Policy calling for self-inspection of your work product.

•    Protects organization by keeping information confidential

•    Reports and corrects any unsafe working conditions to prevent accidents

•    Must be able to fulfill essential job function in a consistent state of alertness and safe manner

•    Acquires and maintains a highly competent knowledge of relevant products and current support policies

•    Answer staff questions about company supported applications and hardware

•    Troubleshoot network, software, and hardware problems

•    Create and maintain user accounts and email addresses

•    Install application, operating system, and antivirus updates

•    Work with other IT team members for hard to solve problems

•    Serve as liaison between staff and the technology department to resolve issues

•    Work one-on-one with staff on application projects

•    Maintain logs (data entry) and prioritize issues into call tracking system

•    Recommends or performs actions to correct problems

•    Researches, provides and documents accurate solutions to user problems on a timely basis

•    Evaluates and prioritizes help desk tickets

•    Run network lines/structured cabling in office, warehouse and outdoor environments

•    Remote support and troubleshooting for offsite users

•    Effectively escalate all support calls for which resolution at this level is not possible

•    Perform other duties as assigned


Education: Network Pro, A+, MCSE or equivalent experience


Experience: 2 years’ experience or equivalent education.





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Tuesday, August 11, 2020